Privacy Policy
Effective Date: July 2026
Crosstown Garage Doors respects your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, and the choices available to you.
This Policy applies to information collected through our website, service request forms, telephone calls, emails, text messages, appointments, and customer interactions.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Your name
- Phone number
- Email address
- Service address
- Billing address
- Requested service
- Appointment information
- Property access instructions
- Messages and service details
- Estimate, invoice, and payment information
- Communication preferences
- SMS consent and opt-out records
We may also collect information automatically when you use our website, including:
- Internet Protocol address
- Browser type
- Device type
- Pages visited
- Referral source
- Approximate location
- Date and time of website visits
- Website interaction data
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries
- Provide estimates
- Schedule and manage appointments
- Provide garage door services
- Send appointment reminders and service updates
- Communicate technician arrival information
- Process payments
- Prepare invoices
- Provide customer support
- Maintain service and warranty records
- Improve our website and services
- Prevent fraud or misuse
- Meet legal and regulatory requirements
- Enforce our agreements and policies
We may also use information for marketing communications when you have provided the required permission.
Text Message Information
When you opt in to receive text messages, we may use your mobile number to send service-related communications, including appointment confirmations, reminders, scheduling updates, technician arrival notices, estimates, invoices, and follow-ups.
Message frequency varies. Message and data rates may apply.
You may contact Crosstown Garage Doors directly and request that text messages stop.
Consent to receive text messages is not a condition of purchasing goods or services.
Mobile Information and SMS Consent
Crosstown Garage Doors does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
We may provide mobile information to service providers that help us deliver messages, manage customer communications, operate our CRM, schedule appointments, and support our business.
These providers may only use the information to perform services on our behalf or as otherwise permitted by law.
Text messaging opt-in information and consent records will not be transferred to third parties for purposes unrelated to providing the messaging service requested by the customer.
How We Share Information
We may share personal information with companies that provide services on our behalf, including:
- Website hosting providers
- Customer relationship management platforms
- Text messaging and communication providers
- Scheduling systems
- Payment processors
- Financing providers
- Email service providers
- Analytics providers
- Professional advisers
- Contractors assisting with our operations
These providers may access information only as necessary to perform their assigned services.
We may also disclose information:
- When required by law
- In response to a valid legal request
- To protect our rights, customers, employees, or property
- To investigate fraud, misuse, or security concerns
- In connection with a sale, merger, restructuring, or transfer of the business
We do not sell personal information for monetary compensation.
Payment Information
Payments may be processed through a third-party payment provider.
Crosstown Garage Doors may not directly store complete payment card information. Payment providers handle that information according to their own privacy and security policies.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support website operation, remember preferences, measure website traffic, and understand how visitors use the site.
You may adjust your browser settings to reject or remove cookies. Some website features may not function properly when cookies are disabled.
Analytics
We may use website analytics services to understand how visitors find and use our website.
These services may collect information such as your device type, browser, general location, pages viewed, and time spent on the website.
Analytics information helps us improve our website, advertising, and customer experience.
Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorised access, loss, misuse, or disclosure.
No website, storage system, or electronic transmission method is completely secure. We cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with legal obligations, resolve disputes, and enforce our agreements.
SMS consent and opt-out records may be retained to document customer communication preferences and support messaging compliance.
Your Choices
You may contact us to request that we:
- Update inaccurate contact information
- Correct certain personal information
- Stop marketing emails
- Stop marketing text messages
- Review a privacy concern
You may unsubscribe from text messages by replying STOP.
You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.
We may continue sending communications that are necessary to complete an active service, provide requested information, address a safety issue, or manage an outstanding transaction.
Children’s Privacy
Our website and services are intended for adults seeking garage door services.
We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided personal information may contact us to request its removal.
Third-Party Links
Our website may link to websites operated by other companies.
We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
Business Transfers
If Crosstown Garage Doors is sold, merged, reorganised, or transfers some or all of its business assets, personal information may be transferred as part of that transaction.
The receiving organisation may continue to use the information in accordance with this Privacy Policy unless you are notified otherwise.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, website, technology, communication practices, or legal obligations.
The revised Privacy Policy will be posted on this page with an updated effective date.
Contact Us
Questions about these Terms of Service may be directed to:
Crosstown Garage Doors
Phone: 813-239-7432
Email: david@crosstowngaragedoors.com
Address: Riverview, Florida
